Dealing with Tricky Customers in your Business


Mar 19

19 March 2019

How to deal with tricky customers - the Suzi Witt Show Podcast 19

In episode 19 of the Suzi Witt Show, I am addressing the difficult topic of tricky customers and how you manage them. This often means taking some hard decisions but as long as you have a clear plan and are consistent, fair and reasonable, you can put in place strategies for dealing with customers who surprise you. 

Listen in this week to find out 5 types of customers and the two main methods of dividing your customers and managing them.   

Episode Summary:

  • Find out 5 types of customers and how your approach can change according to the type of customer.       
  • Learn the two main methods for dealing with customers.    
  • Learn the different between PUFF and PUSH principles for dealing with customers.     
  • Understand when you have to let a customer go.   
  • Learn why some customers are not really customers you want. 

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