19 March 2019
In episode 19 of the Suzi Witt Show, I am addressing the difficult topic of tricky customers and how you manage them. This often means taking some hard decisions but as long as you have a clear plan and are consistent, fair and reasonable, you can put in place strategies for dealing with customers who surprise you.
Listen in this week to find out 5 types of customers and the two main methods of dividing your customers and managing them.
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